I do a lot of bitching on this site but rarely am I able to give out compliments. Consider this post one of those rare changes. For those of you unaware the connection I have at my apartment is Comcast Business. I did this for several reasons include the desire to have a static IP address and the only other options being Comcast Residential (which his horrible from what I’ve heard) or Qwest (which is also horrible from what I’ve heard).
Yesterday afternoon my Internet connection died (I know it was in the afternoon because that’s when my VPN tunnel exited and I couldn’t reestablish it). When I got home I did the usual dance of rebooting the router and such which lead to no change. So I decided to call Comcast for the first time. The support line for their Residential and Business services are completely separate from what I can tell as it took me less than five minutes to talk to a living human being (who had no accent I might add).
Mind you this is around 6:30 at night. The support agent had me redo my dance of rebooting the router which I did just to humor him at this point (frankly it takes less time than arguing that it’s a pointless gesture as I’ve already tried it). Once the router rebooted the support agent was still unable to see it so he wrote up a trouble ticket and dispatched a field agent. Around 8:00 p.m. the field agent showed up, came up to my apartment, checked the line, and found there was no signal. At this point we went down to the electrical closet where we learned somebody had disconnected my line (again, this is the third time somebody mucking about in there has disconnected my service). Once it was reconnected I was good to go.
I have to say Comcast’s Residential service may suck major donkey balls but their Business service is pretty bad ass. I can get a support agent there 24/7 instead of having to take off of work and wait three hours for somebody to show up. Anyways I’m a happy customer at this point.