A couple of weeks ago I made a post talking about a huge problem I have encountered with my Android device. Basically Google has lost all record of the applications I’ve purchased and if I want to continue using my paid applications I have to purchase them again.
The biggest headache here is the fact there is no phone or e-mail support for Google and thus if you have problems related to the Android Marketplace you have to post on the support forum. I did that on November 17th and have yet to receive any form of response. Worst of all I’m not alone. The more I dug into this problem to more obvious it became that there is no solution available and Google is worthless in providing any sort of help. The only solution so far is the following posted by user mjwhit3:
I had a conversation with a developer.
There is no way for them to change the account an app was purchased under (your apps account).
A workaround is (verify with the developer before doing anything):
1. Purchase the app again under your new primary (gmail) account
2. Provide proof of purchase for both transactions (apps and gmail)
3. The develop refunds your money for the first purchase.
This is a bit of work for them to do — especially to refund $1.50 or other small amount — so your mileage may vary.
Personally, I’m just going to safeguard my Titanium Backup files until Windows Phone comes out….
Yes the only solution so far is to repurchase your applications and ask the developers for a refund on the second copy. That’s bullshit through and through. This was the straw that broke the camel’s back after the previous series of failures I’ve encountered with the Android platform has lead me to this conclusion; Android isn’t a viable option as a phone platform. There I said it.
I’m willing to put up with a ton of shit but frankly losing all record of my app purchases without any method of getting technical support just crosses the line. I feel as though Google ripped me off and nothing pisses me off more than getting ripped off.
With all of that said I’m officially admitting to something now, I obtained an iPhone. Yes the platform I railed on more than anything else on the planet is currently what I’m carrying with me. As much as Apple pisses me off with their practices regarding the iOS platform I must admit the platform works. VPN works (which has never worked on Android as far as I can find), local backups of apps I’ve purchased are saved to my computer every sync (thus Apple losing all records of apps I’ve purchased it’s Armageddon), I receive no errors when syncing with my Exchange account calendar at work, and the media layer is rock solid. Between the options of an open and free platform that doesn’t work and a closed and restricted platform that does work I have to chose the latter because if my phone doesn’t work it’s worthless to me.
So what can I say about the iPhone at the moment? As I already stated all the features actually work which is a huge plus. The screen is gorgeous as Hell. Of course the phone does lose a lot of signal strength if you’re holding it in your left hand and having the front and back made out of glass if fucking stupid. The Last.fm app actually works and when I pause a podcast and come back to in five hours later it doesn’t restart from the beginning (huge plus). I also must admit that the built-in camera is the first phone camera that I can actually say does a half-way decent job (the Evo has an 8.0 megapixel camera but if the lighting isn’t absolutely perfect you get a ton of noise in the picture). Finally Apple’s practices with the App Store still piss me off to no end but at least if there is a catastrophic failure (like Apple losing all records of apps I’ve purchase) I can call somebody. Did I mention being able to use the phone function and my data plan at the same time seriously rocks?
I really tried to like Android but it fought me ever step of the way. Personally I’m not a fan of abusive relationships so I’m officially saying fuck that shit and moving elsewhere. I’ve eaten my words and realize I’m going to take endless shit for this but frankly I think the above makes a very valid case for my decision.
So why didn’t I jump to the Palm Pre instead? There are two reasons for that; I hold endless amounts of disdain for HP and the number of available applications for WebOS is sadly laughable. Considering the market share of WebOS has sunk to 1.3% I don’t know how relevant the platform will be in a couple of years. The last thing I want is to set myself up with a new platform only to have it die and thus have to perform yet another transition to a new platform.