That didn’t take long. After Spotify CEO Daniel Ek said it was working with civil rights groups and folks within the music industry to retool its “bad behavior” framework this week, the streaming service has scrapped it wholesale. “While we believe our intentions were good, the language was too vague, we created confusion and concern, and didn’t spend enough time getting input from our own team and key partners before sharing new guidelines,” a statement from the company reads.
When your business model is build on selling products produced by a group of individuals who have a higher than average tendency to act outlandishly in public, having a content policy is bad for business. Your customers aren’t going to be happy with your service when you remove their favorite artist’s discography after they were involved in a hookers and blow party that ended in a hotel burning to the ground.