You’re the Product, Not the Customer

In his novel The Moon is a Harsh Mistress, Robert Heinlein coined the phrase there ain’t no such thing as a free lunch (usually abbreviated as TANSTAAFL). The phrase is used by the main characters of the book to remind themselves and others that there’s no such thing as free. This is a lesson too many people fail to learn in real life. People are obsessed with the fantasy of free. They want free food, free money, free healthcare, and free online services.

People commonly make the mistake that online services such as Facebook and Twitter are free. On the surface they appear to be free since you don’t pay to use them. But TANSTAAFL. When you’re using a service for free you’re not the customer, you’re the product:

The American Civil Liberties Union on Tuesday outed Facebook, Twitter, and Instagram for feeding a Chicago-based company their user streams—a feed that was then sold to police agencies for surveillance purposes.

[…]

Geofeedia, which did not respond for comment, says it has more than 500 customers, including the Denver Police Department. That agency recently signed a $30,000 annual deal with the company. The money came from the agency’s “confiscation” fund. The department’s intelligence agency’s top brass wrote that it would allow cops to analyze and respond in real time to “social media content from anywhere in the world.”

Geofeedia, the actual customer, has been paying for Facebook, Twitter, and Instagram’s product, your personal information. It has then been turning around and selling it to various police departments, which use the information to more effectively expropriate wealth from the people they victimize. The only person not making any money on this deal is you. In fact, you’re losing money if any of the sold information about you is used by the police to take some of your wealth.

Because this revelation could turn into a loss of product for these sites they have apparently announced that they’ve cut off Geofeedia’s access. That shouldn’t make you feel better though. That access can be regranted at any time and there are likely many other companies doing the same thing as Geofeedia who just haven’t been caught yet. So long as you continue to be the product you shouldn’t believe any of your information is safe.